Shipping policy

Shipping Policy

• Orders are processed within 1-3 business days. You’ll receive a tracking number once your order ships. (Please note that delays may occur)

• Shipping rates are calculated at checkout based on your location and package weight.

• Domestic (USA): Estimated 1-7 business days.

• International: Estimated 7-21 business days (varies by country).

• International orders may be subject to customs duties and taxes, which are determined by your country’s customs office.

• These fees are the buyer’s responsibility and must be paid upon delivery. We do not cover or reimburse these costs.

• Once an order is shipped, we are not responsible for delays caused by the carrier.

• If your package is lost, please contact the shipping carrier with your tracking number.

• We do not accept returns on international orders.

• If your item arrives damaged or incorrect, contact our support team within 7 days for assistance.

For any shipping-related questions, email us at info@scansensepen.com.